KOFO ADAFIN

ADAFIN CONSULTING

Operations Consulting & Automation Advisory| November 2025 - Present

Provide operations consulting and automation advisory support focused on process optimization, workflow automation, operational analytics, and scalable operating model improvements. Leverage AI-enabled tools, automation frameworks, and YAML-based solutions to improve operational visibility, streamline workflows, and increase execution efficiency.

IRON MOUNTAIN

Director of Operations - West | July 2022 - November 2025

• Led enterprise operations across five regions with a $103M P&L, aligning executive priorities and leading warehouse, field, fleet, safety, customer experience, and service delivery functions.
• Led enterprise-scale post-acquisition transformation of Clutter operations, defining the consolidated operating model, integrating systems and processes, and aligning teams to create a scalable operating platform.
• Owned West Region customer experience strategy, driving CSAT, NPS, delivery performance, and service improvement through SOPs, operating mechanisms, and escalation processes.
• Built and scaled the regional operating organization across five regions, overseeing 16 warehouses and 11 depots through 2 direct reports supported by a 52-person leadership organization. Designed organizational models, optimized leadership spans, developed succession capability, and implemented operating cadences to improve accountability and performance.
• Created and executed the SoCal region transformation strategy, consolidating seven warehouses into two strategic locations, redesigning the operating footprint, and leading transition planning, operational continuity, and workforce alignment while achieving 12% year-over-year cost savings and increasing warehouse utilization 24%.
• Established enterprise operating standards, safety strategy, and audit mechanisms across five regions, reducing vehicle accidents 50%, improving throughput 15%, and reducing damaged items 27%.
• Created and executed post-acquisition integration strategies for MakeSpace and Callbox across eight warehouses, completing integrations within 90 days while ensuring customer continuity, protecting acquired revenue, and supporting 33% annual revenue growth.
• Built enterprise operating mechanisms through SQL-driven analytics, dashboards, KPI governance, and executive reporting, translating operational data into performance insights, investment decisions, and operating priorities across five regions.
• Owned multi-region 3PL operations supporting enterprise customers, managing warehouse, field, fleet, and service delivery functions to improve execution, optimize performance, and scale customer operations.
• Created market-specific growth strategies with the Growth team to accelerate underperforming markets, aligning regulated pricing structures, operational capacity planning, and compliance requirements. Increased demand 8% month-over-month across two priority markets through improved market strategy and execution.

CLUTTER INC.

Regional Manager - Southern California | January 2020 - July 2022

• Led Southern California operations with ownership of a $23M regional P&L before expanding responsibility to four additional regions, overseeing multi-region warehouse, field, and fleet operations while reporting directly to the COO and executing operational strategy, safety initiatives, and service improvements.
• Reduced regional OPEX 30% within four months through operational optimization and P&L-driven decision-making, achieving EBITDA-positive performance and improving overall profitability.
• Relaunched the Moving product offering as operations owner, partnering across product, business, and project teams to design the operating model, define service processes, and scale the offering to double monthly orders for six consecutive months while maintaining CSAT above 85% and NPS above 60.
• Improved customer transition processes following the SHED acquisition, reducing transfer timelines 65%, ensuring seamless migrations, and contributing to 9% revenue growth.
• Optimized Southern California warehouse capacity through cross-functional partnership with the business account team, achieving 97%+ utilization across three facilities by summer 2021.
• Improved operational material strategy through vendor negotiations and standardization initiatives, reducing material cost per cubic foot processed 9% while lowering damage incidents for high-risk items 15%.
• Assumed ownership of fleet operations for a 150-vehicle rental fleet, increasing on-time preventive maintenance compliance from 60% to 100% while eliminating job cancellations caused by vehicle availability through improved fleet planning, job forecasting, maintenance oversight, and vendor management.
• Reduced workers’ compensation claims 32% in 2020 and 80% year-over-year in 2021 through safety program improvements, enhanced training, operational audits, and performance management cadence.
• Led post-acquisition operational integration for Callbox, standardizing processes, aligning teams, and ensuring service continuity for newly acquired customers.
• Partnered with Sales and Account Management teams to evaluate requirements for new business opportunities, develop service models, and align capacity, labor, and fleet resources to support revenue growth, customer retention, and service performance.

AMAZON.COM

• Led a $34M P&L Amazon sortation operation, partnering with senior Director and VP-level leadership to drive financial performance, customer experience, operational excellence, and safety outcomes.
• Delivered top 20% financial performance among manual sort centers across the Amazon network through disciplined cost management and operational execution.
• Led LAX5 to a top 5 delivery quality ranking during the 2018 peak season, maintaining strong customer experience performance during Amazon’s highest-volume operating period.
• Led a workforce of 1,000+ associates during peak seasons, designing labor plans, offsite transportation solutions, and staggered shift schedules to optimize staffing capacity and enable efficient workforce movement.

West Region Amazon Fresh Multi-Site Leader

• Led a $67M P&L across multiple Amazon Fresh operations, driving financial performance, customer experience, food safety, and operational excellence across the network.
• Reduced total cost across the Amazon Fresh network by driving operational performance, with all three buildings ranking in the top five and contributing measurable cost savings.
• Led the launch and operational transformation of LAX6 Amazon Fresh operations, designing facility workflows, pick path strategy, refrigerated/frozen capacity planning, and scalable processes that enabled the site to become the second-best performing building within four months of launch.
• Improved inbound operations by increasing vendor on-time arrival 17% and reducing shrink 3%, improving inventory flow, reducing losses, and strengthening operational performance.

ONT4 Amazon Fresh Site Leader

• Assumed leadership of a struggling ONT4 Amazon Fresh operation with $22M P&L ownership, driving turnaround efforts across financial performance, customer experience, food safety, and operational excellence.
• Implemented and optimized operating processes that made ONT4 the first Amazon Fresh location to achieve network performance and profitability targets established by Jeff Bezos, enabling expansion into new markets nationwide.

ONT7 Amazon Pantry Site Leader

• Led a $15M P&L for ONT7 Amazon Pantry operations, driving financial performance, customer experience, food safety, and operational excellence.
• Reduced site VCPU from $0.71 to $0.39 through labor optimization, resource planning, and robotics floor improvements, delivering significant cost savings.
• Partnered with Amazon Robotics (Kiva) to optimize pod positioning and storage standards, reducing employee workstation wait time 14% and improving network fulfillment efficiency.
• Achieved zero recordable safety incidents in 2015 and reduced injury rate 14% year-over-year through updated safety protocols, process improvements, and employee training programs.
• Led the successful closure of a facility while preserving top performance levels and redeploying associates and managers without a single job loss.
• Increased building throughput 25% year-over-year while reducing variable costs 29% through operational improvements and resource optimization.

IND1 Pathways Operations Manager

• Led high-volume inbound warehouse operations from receiving through put-away, driving improvements in productivity, quality, safety, inventory placement, and network continuous improvement initiatives.
• Led one of the largest inbound shifts at a top-three performing Amazon fulfillment center from March to October 2014, managing operations for 800+ team members.
• Led the "Bin to Bay" mapping and validation initiative at IND1, mapping 1.5M+ bins to improve network peak planning and maximize facility capacity utilization.
• Implemented the Control Chart process as IND1 Point of Contact during the PID scanner launch, improving performance feedback delivery and reducing "No Barcode" defects 20% through enhanced item identification accuracy.

INTERNATIONAL BUSINESS MACHINES

Hardware Design Engineer & EDA Tool Developer Co-op (5 Rotations), Rochester, MN

• Developed engineering automation tools and workflow solutions supporting IBM hardware design programs, improving engineering productivity through process automation, data analysis, and system optimization. Reduced critical script execution time 98% and improved visibility into complex design processes through custom tools and reporting solutions.

WYDE CORPORATION

Consultant & Head of Reinsurance Product, Eagan, MN

• Led cross-functional teams delivering enterprise reinsurance software solutions, recovering a $4M project and improving customer visibility through redesigned workflows and system enhancements. Managed requirements, user acceptance testing, and change management to transition solutions into steady-state operations.

GENERAL ELECTRIC

Quality Team Technical Co-op, Bloomington, IN

• Led manufacturing process improvement initiatives focused on workforce utilization, defect reduction, and equipment reliability. Developed automated defect tracking solutions reducing manual tracking effort by 2.5 hours per day, improved workforce utilization 2%, and reduced downtime approximately 3 hours per week.